Mccausland Reviews

We have booked McCausland for years as our holiday carpark option but feel that after today that will be the last time. We arrived promptly from our Luton flight on Friday 15th July to the carpark for the bus at 4.40 and waited and waited . We phoned the carpark number as did the other customers waiting but no answer and no bus. Meanwhile cosmo had sent 2 buses and park and fly 4 buses. After 20mins we decided to walk with our 13year old son and 3 cases over the busy roads. We feel this is unacceptable after paying dearly for your services. Why was the phone not answered?! On arrival the man behind the desk said it was his fault for not sending the bus but didn't serve the customers to give them their keys. After 5more mins I had to ask could we get our car keys. The other worker had no reason for not answering phones and said the bus just circles around. When I said no bus came and we had to walk he said he didn't know what was going on! I feel this is poor treatment after a day travelling.

3 stars for the actual service, didn't have any complaints. Lost 2 stars for the arrogant and extremely rude man who took my call re my booking ref. I was unable to pay online due to system error, he booked my car in and gave me a ref no. I scribbled it on paper but I lost it. Rang on my way to airport to double check my booking only to be scolded like a naughty child. "We asked you to do 1 thing" ehh what? Was a massive inconvenience for him to check my reg and/or my name. Line was a little crackly, he told me to call back when I'd parked, and just hung up. Then continued to speak to me like I was an imbecile! I was in shock at the treatment!!
Shuttle driver was totally different, pleasant ad chatty.
McCauslands, have a serious look at your customer service staff. Apalling.

Tried booking online and when it came to pay there was a problem which it did state in the website and advised to ring if this happened. Call was answered by a rude arrogant male who didn’t even suggest taking payment over the phone, considering it’s obviously a problem on their side when it comes to payment I didn’t seem that this should be too difficult! Will never use their facility again, have read quite a lot of similar reviews on several sites! If there was a zero star rating that’s what I’d give.

Rude, terrible valet, poor systems and total absence of customer service

They left rubbish in my passenger seat (empty packet of cashew nuts)
And the side door of my van was not shut correctly , why were they looking through the back of my van?

DO NOT USE!!!!

5 minutes late and they charged us another full day absolute rip off so angry

Just rember when you are booking they do not give REFUNDS because we have to pay for there staff even though by them doing this they are taken food off our tables they say in the papers they have lost 70% business so the other 30% have to loose money because they like conning there customers be very careful conn artists

So pleased. The welcome, help with bags and interaction with my young boys was great. Quick and courteous transfer of keys and my cleaning request was a matter of a few minutes. The pick up was no problem too. We were late. They were fine and still smiling. App downloaded. My preference for the future.